Refund Policy

At Dooney & Bourke, we want you to be fully satisfied with your purchase. If you’re not happy with an item, our refund process is designed to be simple and straightforward. Below is everything you need to know about eligibility, how to request a refund, and timelines.

1. Refund Eligibility

To qualify for a refund, your return must meet the following criteria:

  • The item was purchased directly from dooneyusshop.com (purchases from third-party retailers must be returned to the original seller).
  • The request is made within 60 days of delivery (we calculate this from the date the carrier confirms the item was delivered to your address).
  • The item is in unused, unworn, and original condition: no signs of damage, no removed tags, and all original packaging (e.g., dust bags, boxes) and accessories (e.g., straps, care cards) are included.
  • Custom or personalized items are not eligible for refunds unless they arrive defective or with a manufacturing error.

2. How to Request a Refund

Follow these steps to start your refund process:

  1. Initiate a Return Request: Contact our customer service team at [email protected] with your order number, the name of the item(s) you want to return, and the reason for your refund. You can also use the “Return Request” tool in your account on dooneyusshop.com (under “Order History”).
  2. Receive Return Authorization (RA): We’ll review your request within 1-2 business days. If approved, you’ll get an email with a unique RA number and our return shipping address. Do not ship items without an RA number—unauthorized returns may be delayed or rejected.
  3. Ship the Item Back: Package the item securely (preferably in its original packaging) and clearly mark the RA number on the outside of the package. You’re responsible for return shipping costs unless the refund is due to a defective item, incorrect product, or error on our part (we’ll provide a prepaid shipping label in these cases).
  4. Confirm Delivery of Return: Once we receive and inspect the item (to verify it meets eligibility requirements), we’ll send you an email confirming your return has been approved for a refund.

3. Refund Timelines & Details

  • Processing Time: Refunds are processed within 5-10 days of us approving your returned item. Processing times may vary slightly during peak seasons (e.g., holidays).
  • Refund Method: Refunds are issued to the original payment method used for the purchase (e.g., credit card, debit card). If you paid via a third-party payment processor, the refund will follow that processor’s standard timeline.
  • Currency: All refunds are processed in USD (United States Dollars), matching the currency used for your original purchase.
  • Refund Amount: You’ll receive a full refund of the item’s purchase price (excluding any original shipping costs, unless the refund is due to our error). If you used a discount code or gift card for the purchase, the refund will be adjusted to reflect the discounted amount.

4. Exceptions & Special Cases

  • Defective or Incorrect Items: If you receive an item that’s defective, damaged, or not what you ordered, contact us within 7 days of delivery. We’ll cover all return shipping costs and issue a full refund or send a replacement (your choice) once we confirm the issue.
  • Gift Purchases: If you’re returning a gift, we’ll issue a refund to the original purchaser (unless the gift was bought with a gift card, in which case we can issue a new gift card for the refund amount).
  • Final Sale Items: Items marked “Final Sale” on dooneyusshop.com are not eligible for refunds, returns, or exchanges—please review product details carefully before purchasing.

5. Need Help?

If you have questions about your refund status, need help with a return request, or have other concerns, contact our customer service team:

We strive to make the refund process as smooth as possible—thank you for choosing Dooney & Bourke.