Contact Us

At Dooney & Bourke, we’re here to help with all your questions, concerns, or feedback. Whether you need assistance with an order, have questions about our products, or want to share your experience, our team is ready to support you. Below are the easiest ways to get in touch.

1. Direct Contact Channels

Email Support

Our dedicated customer service team responds to emails within 1-2 business days. For the fastest assistance, please include your order number (if applicable) and a detailed description of your inquiry.

Email: [email protected]

Mailing Address

For formal correspondence, returns (with a valid return authorization number), or other physical communications, send mail to our headquarters:

Dooney & Bourke

317 Tree Frog Lane

Kansas City, Missouri

United States

Website Inquiries

Visit our website at dooneyusshop.com to access our live chat feature (available Monday-Friday, 9:00 AM–5:00 PM CT) for real-time help. You can also use the “Contact Form” located at the bottom of our homepage to submit your question—simply fill in your name, email address, and message, and we’ll follow up promptly.

2. Help With Common Topics

Before reaching out, check our frequently asked questions (FAQs) to find quick answers to common concerns:

  • Order Status: Track your order using the “Order Tracker” tool on dooneyusshop.com (enter your order number and email address to view updates).
  • Shipping & Delivery: Learn more about our 1-3 day processing time, 6-12 day standard delivery, expedited shipping options, and free shipping policy in our Shipping Policy (linked to your website’s relevant page).
  • Returns & Refunds: Review our 60-day return policy, refund timeline (5-10 days after return approval), and step-by-step return process in our Returns Policy (linked to your website’s relevant page).
  • Product Information: For details about materials (like Signature fabric, Florentine leather, or All Weather Leather), product care, or availability, visit our Product FAQs (linked to your website’s relevant page) or the product detail page of the item you’re interested in.

3. Feedback & Suggestions

We value your input! If you have feedback about our products, website, or customer service, please share it via email ([email protected]) or our website contact form. Your suggestions help us improve and deliver the quality experience you expect from Dooney & Bourke.

4. Business Inquiries

For wholesale, partnership, or other business-related requests, please email our business development team at [email protected] (note: this email is for business inquiries only—customer service questions should be sent to [email protected]).

We look forward to hearing from you and ensuring your Dooney & Bourke experience is exceptional.