Terms of Purchase

These Terms of Purchase (“Terms”) govern your purchase of products from Dooney & Bourke (operated via dooneyusshop.com, “we”, “us”, or “our”). By placing an order on our website, you agree to be bound by these Terms, as well as our Privacy Policy and any other applicable policies posted on dooneyusshop.com. Please read these Terms carefully before making a purchase.

1. Order Placement and Acceptance

1.1 Order Submission

When you submit an order through our website, you are making a binding offer to purchase the selected products at the listed price (in USD, as all transactions on our site are processed in United States Dollars). All product prices are displayed in USD and include applicable taxes (where required by law), unless stated otherwise.

1.2 Order Acceptance

We reserve the right to accept or reject your order in our sole discretion. An order is considered accepted only when we send you a confirmation email (to the email address you provide) confirming that your order has been processed and dispatched. We may reject an order if: (a) the product is out of stock or unavailable; (b) there is an error in product pricing or description; (c) we are unable to verify your payment information; or (d) we have reason to believe the order violates these Terms or applicable laws.

1.3 Order Modifications/Cancellations

Once an order is confirmed and processed (i.e., after you receive our order confirmation email), modifications or cancellations may not be possible. If you need to adjust or cancel an order, please contact us immediately at [email protected]. We will make every reasonable effort to assist you, but we cannot guarantee changes or cancellations once the order has entered the shipping process (typically within 1-3 days of order placement).

2. Payment Terms

2.1 Payment Methods

We accept major credit cards, debit cards, and other secure payment methods as indicated on our website. All payments are processed through third-party payment processors that adhere to industry-standard security protocols to protect your payment information. We do not store full payment card details on our servers.

2.2 Payment Authorization

By submitting an order, you authorize us (and our payment processors) to charge your selected payment method for the total order amount (including any applicable taxes). If your payment is declined, we will notify you via email, and your order will not be processed until valid payment is provided.

2.3 Price Disputes

All product prices are subject to change without notice, but we will charge the price displayed at the time you submit your order (provided the order is accepted). If you believe there is an error in the price charged, please contact us at [email protected] within 7 days of order placement, and we will review and resolve the issue promptly.

3. Shipping and Delivery

3.1 Shipping Timeline

  • Processing Time: Most orders are processed and prepared for shipping within 1-3 days of order confirmation.
  • Delivery Time: Standard delivery takes 6-12 days from the date of shipment to reach your designated address. Expedited shipping options are available at checkout for faster delivery (specific expedited timelines will be displayed at the time of order).
  • Delivery Addresses: We ship to the address you provide during checkout. Please ensure your address (including street name, city, state, and zip code) is accurate and complete—we are not responsible for delays or non-delivery caused by incorrect or incomplete address information.

3.2 Free Shipping

All products qualify for complimentary standard shipping, with no minimum order value required. Expedited shipping may incur additional fees, which will be clearly displayed at checkout before you confirm your order.

3.3 Delivery Confirmation

Once your order is shipped, we will send you a shipping confirmation email with a tracking number (where available) to monitor the status of your delivery. You may track your order using the provided link or by visiting the shipping carrier’s website. Risk of loss or damage to the products passes to you upon delivery to the designated address.

4. Returns and Refunds

4.1 Return Eligibility

We offer a 60-day return policy for most products, starting from the date of delivery. To be eligible for a return:

  • The product must be unused, unworn, and in its original condition (including all tags, packaging, and accessories).
  • The product must not be a custom or personalized item (unless the item is defective).

4.2 Return Process

To initiate a return:

  1. Contact us at [email protected] with your order number, product name, and reason for return.
  2. We will send you a return authorization (RA) number and instructions for shipping the product back to us.
  3. Package the product securely (preferably in the original packaging) and include the RA number on the outside of the package.
  4. Ship the product to the return address we provide (note: you are responsible for return shipping costs unless the return is due to a defective product or an error on our part).

4.3 Refund Processing

Once we receive and inspect the returned product (and confirm it meets return eligibility requirements), we will process your refund within 5-10 days. Refunds will be issued to the original payment method used for the order, and you will receive a refund confirmation email once the transaction is complete. Please note that refund processing times may vary slightly depending on your payment provider.

5. Product Information and Warranties

5.1 Product Descriptions

We make every effort to ensure product descriptions (including images, dimensions, materials, and colors) on our website are accurate and up-to-date. However, we cannot guarantee that product colors will match the actual item exactly (due to variations in device displays), and minor differences in materials or craftsmanship may occur (consistent with our commitment to handcrafted quality).

5.2 Defective Products

If you receive a defective product (e.g., material or craftsmanship issues) or an item that does not match the product description, please contact us at [email protected] within 7 days of delivery. We will arrange for a replacement, exchange, or full refund (including return shipping costs) at no additional charge to you.

6. Limitation of Liability

To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, or consequential damages (including but not limited to lost profits, lost data, or damage to property) arising from your purchase, use, or inability to use our products or services. Our total liability for any claim related to these Terms shall not exceed the total amount you paid for the product(s) in question.

7. Changes to These Terms

We may update these Terms of Purchase from time to time to reflect changes in our business practices, shipping policies, or applicable laws. When we make changes, we will post the updated Terms on our website (dooneyusshop.com). Your continued use of our website or purchase of products after the updated Terms are posted constitutes your acceptance of the revised Terms.

8. Contact Us

If you have questions, concerns, or disputes related to these Terms of Purchase, please contact us at: