Shipping Policy

At Dooney & Bourke, we aim to get your favorite leather and fabric accessories to you as quickly and smoothly as possible. Below is all the information you need about our shipping process, timelines, costs, and more—so you can shop with confidence.

1. Shipping Coverage

We offer shipping to all locations covered by our delivery network, with consistent delivery timelines regardless of domestic or international destination (no need to distinguish between domestic and international shipping). All orders are fulfilled from our facility and shipped to your provided address—please ensure your address (including street name, city, postal code, and contact number) is accurate and complete to avoid delays.

2. Order Processing Time

Before your order ships, we need time to process, inspect, and prepare your items to ensure they meet our quality standards:

  • Most orders are processed within 1-3 days of being placed (processing time does not include weekends or holidays).
  • If you order personalized or made-to-order items (when available), processing time may be extended—we’ll notify you of the adjusted timeline via email at the time of purchase.

3. Delivery Timelines & Options

We offer two shipping options to fit your needs, with clear delivery windows for each:

3.1 Standard Shipping

  • Delivery Time: 6-12 days from the date your order is shipped (not from the date of purchase).
  • Availability: Available for all products, with no minimum order value required.
  • Tracking: All standard shipping orders include a tracking number, which we’ll send to your email once your order ships.

3.2 Expedited Shipping

  • Delivery Time: Faster than standard shipping (specific timelines will be displayed at checkout based on your destination).
  • Availability: Available for most products—look for the “Expedited Shipping” option at checkout if you need your items sooner.
  • Cost: Expedited shipping incurs an additional fee, which will be clearly shown before you confirm your order (fees vary by destination and order weight).
  • Priority Handling: Expedited orders receive priority processing (typically processed within 1-2 days) to speed up the entire delivery process.

4. Shipping Costs

  • Free Standard Shipping: Enjoy complimentary standard shipping on all orders—no minimum purchase amount required. This applies to every product in our collection, from handbags and wallets to apparel and watches.
  • Expedited Shipping Costs: As noted above, expedited shipping fees are calculated based on your destination and order details, and will be displayed prominently at checkout before you complete your purchase.
  • Currency: All shipping costs (if applicable) are charged in USD (United States Dollars), consistent with our overall transaction currency.

5. Order Tracking

Once your order ships, we’ll send a shipping confirmation email to the address you provided during checkout. This email includes:

  • A unique tracking number.
  • A link to the shipping carrier’s website, where you can enter the tracking number to check real-time updates on your order’s location and estimated delivery date.
  • If you don’t receive the tracking email within 4 days of placing your order, please check your spam folder first—if it’s still missing, contact us at [email protected] with your order number, and we’ll resend the details.

6. Shipping Delays & Issues

While we work hard to meet our stated timelines, occasional delays may occur due to factors beyond our control, including:

  • High order volume (e.g., during sales events or holidays).
  • Weather conditions, natural disasters, or transportation disruptions.
  • Incomplete or incorrect address information (we may need to contact you to confirm details, which extends processing time).

If your order is delayed beyond the estimated delivery window:

  1. Check your order tracking status first using the provided tracking number—carriers often update delays there.
  2. If tracking shows no movement for 3+ days, or if your order hasn’t arrived after 15 days (for standard shipping) or the expedited timeline, contact us at [email protected] with your order number. We’ll investigate the issue and work with the carrier to resolve it as quickly as possible.

7. Shipping Restrictions

  • We cannot ship to P.O. boxes, APO/FPO addresses, or military bases—please provide a physical residential or commercial address.
  • For items that exceed standard size or weight limits (e.g., large travel accessories), we may contact you to confirm shipping arrangements or adjust the timeline—this is rare, but we’ll keep you informed every step of the way.

8. Need Help?

If you have questions about shipping timelines, tracking your order, or adjusting your shipping address (note: address changes are only possible if your order hasn’t shipped yet), contact our customer service team:

Thank you for choosing Dooney & Bourke—we can’t wait for you to enjoy your new accessories!