Privacy Policy

At Dooney & Bourke (operated via dooneyusshop.com, “we”, “us”, or “our”), we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website, purchase our products, or interact with our services. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect two types of information about you: personal information (data that identifies you) and non-personal information (data that does not identify you).

1.1 Personal Information

We collect personal information you provide directly to us, including but not limited to:

  • Contact details: Name, email address (e.g., [email protected] for communications), phone number, and physical address (e.g., shipping or billing addresses like 317 Tree Frog Lane, Kansas City, Missouri, United States).
  • Purchase information: Payment details (processed securely through third-party payment providers; we do not store full payment card information), order history, and transaction details (e.g., USD currency used for purchases).
  • Account information: If you create an account on our website, your username, password (encrypted), and preferences (e.g., shipping preferences for 1-3 day dispatch or expedited delivery).

1.2 Non-Personal Information

We automatically collect non-personal information when you use our website, such as:

  • Technical data: Browser type, device model, operating system, IP address, and browsing behavior (e.g., pages visited, time spent on the site).
  • Usage data: Information about how you interact with our products and services (e.g., product views, search queries).This data is aggregated and used to improve our website functionality and user experience, and cannot be linked to you personally.

2. How We Use Your Information

We use your information for the following legitimate purposes, consistent with our business operations and customer needs:

  • Fulfill orders: Process and ship your purchases (including using your address for delivery), send order confirmations, and provide updates on delivery status (e.g., 6-12 day standard delivery or expedited shipping).
  • Customer service: Respond to your inquiries, assist with returns (per our 60-day return policy), process refunds (within 5-10 days of return approval), and resolve issues related to your orders or account.
  • Website improvement: Analyze non-personal usage data to enhance website performance, optimize product offerings, and tailor content to better meet customer preferences.
  • Communications: Send you important updates (e.g., changes to our services, order-related notifications) via email or other contact methods you provide. You may opt out of non-essential communications at any time (see Section 5).
  • Security: Protect our website, customers, and business from fraud, unauthorized access, or other security risks.

3. How We Protect Your Information

We implement reasonable technical, administrative, and physical security measures to safeguard your personal information from unauthorized access, use, disclosure, or destruction. These measures include:

  • Encryption of sensitive data (e.g., account passwords, payment-related information) using industry-standard protocols.
  • Secure storage of personal information in restricted systems with limited access by authorized personnel only.
  • Regular reviews and updates to our security practices to address emerging threats.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we take all reasonable steps to minimize risk.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may disclose your information only in the following circumstances:

  • Third-party service providers: We share necessary information with trusted partners who assist us in operating our business (e.g., payment processors to handle transactions, shipping carriers to deliver orders, and IT service providers to maintain our website). These providers are contractually obligated to use your information only to perform services for us and to protect its confidentiality.
  • Legal requirements: We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or the safety of our customers or others.

5. Your Rights Regarding Your Information

You have the following rights regarding your personal information, subject to applicable laws:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Ask to update or correct inaccurate or incomplete information.
  • Deletion: Request the deletion of your personal information, where we are not required by law to retain it.
  • Opt-out: Unsubscribe from non-essential communications (e.g., marketing emails) by following the opt-out instructions included in such communications, or by contacting us at [email protected].
  • Withdrawal of consent: If you have provided consent for us to use your information for a specific purpose, you may withdraw that consent at any time (this will not affect the lawfulness of our use of your information before consent was withdrawn).

To exercise any of these rights, please contact us at [email protected] with your request, and we will respond promptly.

6. Cookies and Similar Technologies

Our website uses cookies (small text files stored on your device) and similar technologies to enhance your browsing experience, track website usage, and personalize content. You can manage your cookie preferences through your browser settings (e.g., block or delete cookies), but note that disabling certain cookies may affect the functionality of our website (e.g., preventing you from completing purchases or accessing your account).

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will post the updated policy on our website (dooneyusshop.com) with a revised “last updated” notice (excluding specific dates as requested). We encourage you to review this policy periodically to stay informed about how we protect your information.

8. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at: